Refund Policy

14-Day Clarity Guarantee

We want you to feel genuinely more clear and confident after starting our courses. If you complete Module 1 and its worksheet within 14 days of purchase and don't feel more clear and confident about your next steps, email us and we'll issue a full refund of your core course purchase — no hard feelings.

How to Request a Refund

Email ceabbey@persistencekey.com within 14 days of your purchase date, using the email address you purchased with, and let us know you'd like a refund under the 14-day guarantee. We may ask a few quick questions about what wasn't working so we can improve.

What's Not Covered

• Refund requests made after the 14-day window.
• One-on-one coaching calls or live office-hours sessions you've already attended.
• Optional order-bump add-ons (such as the Toolkit Vault) are non-refundable once downloaded, since digital delivery is instant, but are typically included at no extra concern if the core course itself is refunded within the window.
• Membership renewals and past membership billing periods already delivered — memberships can be canceled anytime to stop future billing (see your account), and the 14-day membership rule below applies only to the original purchase, not to annual renewals.

Premium Annual Membership Refunds

A Premium Annual membership unlocks all seven Academy programs immediately, so membership refunds are based on how much of the library you've actually opened. A course counts as "accessed" once you start any lesson inside it.

• Within 14 days of your original purchase, having accessed 2 or fewer courses: full refund of what you paid.
• Within 14 days, having accessed 3 or more courses: a prorated refund — we take the amount you paid and subtract the normal individual price of each course you accessed, and refund whatever remains (never less than $0, and we will never bill you anything extra).
• After 14 days from your original purchase: no refund. You can still cancel anytime to stop future annual billing.

The 14-day window is measured from your original purchase date only — it does not reset on annual renewal. To request a membership refund, email ceabbey@persistencekey.com from your account email address.

Processing Time

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Contact

Questions about a refund? Email ceabbey@persistencekey.com.